{"id":4473,"date":"2021-11-17T11:58:14","date_gmt":"2021-11-17T16:58:14","guid":{"rendered":"https:\/\/iesmartsystems.com\/?p=4473"},"modified":"2021-11-15T12:18:53","modified_gmt":"2021-11-15T17:18:53","slug":"voip-vs-pbx","status":"publish","type":"post","link":"https:\/\/iesmartsystems.com\/voip-vs-pbx\/","title":{"rendered":"VoIP vs. PBX: Which One Will You Choose?"},"content":{"rendered":"

VoIP vs. PBX: Which One Will You Choose?<\/h1><\/div>
\"pbx<\/span><\/div>
<\/div>

The telephone transformed an era of communication in business and society, much like the telegraph before it. And with the advent of the internet, a new iteration of the telephone emerged: voice over internet protocol or VoIP. It replaced the functionality of conventional telephone networks and added new features \u2014 although call quality suffered in the early days when internet bandwidth wasn\u2019t as robust.<\/p>\n

Today, VoIP enables a host of benefits thanks to the power of software and virtualization. And call quality is absolutely top notch.<\/p>\n<\/div>

Advantages of VoiP<\/h2><\/div>

At a glance, VoIP delivers way more bang for your buck than PBX telephony. If you\u2019re planning new construction, there\u2019s almost no reason to install the infrastructure for PBX unless you have some very specific needs or limitations (you\u2019ll learn more about this in the PBX section).<\/p>\n<\/div>

It Scales Easily<\/h3><\/div>

Thanks to the fact that the central nervous system for a VoIP network is a server and it runs concurrently with the internet, you can create or delete telephone instances with extreme ease. Your provider should make it simple for you to pay only for the licenses you need and flex with your headcount. This also means that if equipment fails, such as the physical telephone unit, you can quickly switch to a backup unit or redirect to a laptop.<\/p>\n<\/div>

Your Device Is Your Phone<\/h3><\/div>

VoIP enables you to shed the desk phone entirely if you want. Users can run the telephone interface from their laptop or smartphone using the right software. This creates amazing flexibility, especially in a world where more and more people work remotely.<\/p>\n<\/div>

Lots Of Integrations<\/h3><\/div>

Whether you\u2019re running a call center, helping your outbound call team or just equipping employees with cutting edge tech, VoIP allows you to integrate with a variety of platforms, including your conference room systems<\/a> This permits increased efficiency and productivity over what you could expect from a PBX system, including text messaging and voicemail transcription.<\/p>\n<\/div>

Disadvantages Of VoIP<\/h2><\/div>

VoIP offers a lot of improvements over PBX tech, but isn\u2019t perfect.<\/p>\n<\/div>

When The Internet Goes Down, So Does VoIP<\/h3><\/div>

Internet downtime is a real thing, and with VoIP it takes your phone system down too. You\u2019re at the mercy of your ISP and in a worse case scenario such as a severed mainline, you could be looking at days without a working telephone system (onsite anyway).<\/p>\n<\/div>

It Requires New Infrastructure<\/h3><\/div>

PBX systems run on CAT 3, but VoIP needs CAT 5 or better to run properly. That means paying to upgrade the structured cable in your building and all the equipment to support the VoIP network. This cost can really feel unnecessary if you have a working PBX network installed already.<\/p>\n<\/div>

Vendor Management<\/h3><\/div>

Not all VoIP providers are created equal. And your experience could differ vastly between them. With a PBX system it\u2019s simple enough that it\u2019s hard to get it wrong, especially now.<\/p>\n<\/div>

What Is PBX?<\/h2><\/div>

While fewer residences use conventional telephone technology nowadays, the Private Branch Exchange or PBX network remains a fixture in many commercial buildings. The cabling infrastructure is commonly CAT 3 and even delivers a form of power over Ethernet (PoE) since many telephones can run off the network without a separate power supply. PBX networks were designed to do a few things very well \u2014 it is a very tangible network and it\u2019s limitations bear that out.<\/p>\n

PBX works on a modular framework that requires physical representation of each phone at the main switch. If you need to add a new user, that requires connecting the right wires and verifying connectivity. It\u2019s a much more manual technology than VoIP.<\/p>\n<\/div>

Pros Of PBX<\/h2><\/div>

PBX was the predominant platform for telephone communication across the US. There are good reasons for that.<\/p>\n<\/div>

It\u2019s Simple, Sturdy And Reliable<\/h3><\/div>

PBX is designed to send and receive audio over a low voltage structured cable that can power the phone itself. While individual units or switches can fail, the network as a whole is very difficult to take down. It isn\u2019t vulnerable to malware either. In order to hack your phone system, the person needs to physically penetrate the network. PBX is also a separate system from your local area network (LAN) and won\u2019t be taken offline if something does wrong with your internet.<\/p>\n<\/div>

Cost Effectiveness<\/h3><\/div>

Again, thanks to its legacy status, the pricing for PBX service is very affordable.<\/p>\n<\/div>

Cons Of PBX<\/h2><\/div>

Sometimes you need something simple that just works. And PBX does meet that basic requirement, it just doesn\u2019t do much else.<\/p>\n<\/div>

It\u2019s Labor Intensive To Scale<\/h3><\/div>

The low-tech nature of PBX means that it doesn\u2019t benefit from the power of virtualization. When you need to add a new line, it requires somebody to activate the line make sure the central switch can handle it. If your network is already at capacity, you\u2019ll have to pony up for a higher capacity switch. It also requires different technical specialization to troubleshoot. Your IT team may or may not have the competency to fix the system if it breaks.<\/p>\n<\/div>

Listen And Talk, And That\u2019s It<\/h3><\/div>

As the nature of work has grown more digital, it makes sense that you want all your systems to work together. A PBX system doesn\u2019t easily integrate with modern software or the \u201ccloud.\u201d<\/p>\n<\/div>

Major Differences Between PBX and VoIP<\/h2><\/div>

PBX is the legacy technology with a long history, a wide adoption rate, and it delivers on what it promises with very little interruption. VoIP expands on traditional telephone technology and opens up new feature and efficiencies thanks to the internet. You may also be surprised to hear that they aren\u2019t mutually exclusive.<\/p>\n<\/div>

Hybrids Are Possible<\/h2><\/div>

There are real-world scenarios where business operators couldn\u2019t settle on one system and created a hybrid between their PBX and VoIP systems. While rare, there are scenarios where this could be right for you. If you\u2019re struggling to abandon the PBX system, but want the features of VoIP, then consider working with a technology partner who can blend the two.<\/p>\n<\/div>

Choosing Which Is Right For Your Business<\/h2><\/div>

When good enough is good enough, PBX is a reliable option that will let you perform basic telephone communication day or night, rain or shine. It\u2019s cost-effective and probably already installed in your building. But if you\u2019re looking to unlock more productivity and features from your telecom network, then VoIP is the choice for you.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

About i.e.Smart Systems<\/h4><\/div>

i.e.Smart Systems is a Houston, TX based technology integration partner that specializes in design and installation of audio\/visual technology and structured cabling. For more than three decades, our team of in-house experts has partnered with business owners, architectural firms, general contractors, construction managers, real estate developers, and designers in the Houston market, to deliver reliable, scalable solutions that align with their unique goals.<\/p>\n<\/div><\/div><\/div>

\"i.e.<\/span><\/div>
Contact Us<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"

Overhead paging systems can do more than find a lost employee. The modern system can combine numerous other systems to save money and increase functionality at your workplace.<\/p>\n","protected":false},"author":1,"featured_media":4477,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[21],"tags":[],"class_list":["post-4473","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-articles"],"_links":{"self":[{"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/posts\/4473"}],"collection":[{"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/comments?post=4473"}],"version-history":[{"count":0,"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/posts\/4473\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/media\/4477"}],"wp:attachment":[{"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/media?parent=4473"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/categories?post=4473"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iesmartsystems.com\/wp-json\/wp\/v2\/tags?post=4473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}